How to request deletion
- Email rotarushstudio@gmail.com with the subject RotaRush data deletion request.
- Tell us whether your request concerns support emails, bug reports, a RevenueCat purchase profile, or all information we can identify as yours.
- For support correspondence, use the same sender address where possible and include an approximate date or subject. For a purchase profile, include a RotaRush Google Play order reference if you have one, or a RevenueCat customer identifier if available. These details are optional when first contacting us.
- We will reply if we need limited additional information to locate the records and verify that the request is yours, then explain the outcome and any information that must be retained.
Do not send passwords, payment-card details, a full payslip or a backup of your app records. We do not need those to start a request.
What can be deleted
We can delete identifiable support emails and bug reports held by RotaRush Studio, including their contents and attachments. For an identifiable RevenueCat customer profile, we can request deletion of the associated customer and purchase-profile data through RevenueCat.
RotaRush does not send your preferred name or email to RevenueCat as a customer attribute. RevenueCat uses an anonymous customer identifier. Your email address alone may not identify that profile, particularly if you have never purchased anything. We will explain any difficulty locating it rather than claim that deletion has been completed.
Records on your phone
Your rota, work profiles, pay and payslip figures, holidays, absences, sick-pay information, meetings and notes are kept locally. We cannot remotely view or delete them. Use Delete all local data in the app’s Settings to clear the current database and its recovery snapshots. This removes your local records, so export a backup first only if you want to keep a copy.
Remove exported JSON files, shared copies and unwanted payslip or backup files separately. The local-data control does not delete those files, previously sent emails or any device/cloud backups. Manage operating-system backups through your device or backup provider.
What may be kept, and for how long
Without an earlier deletion request, routine support and bug-report emails are deleted 12 months after the issue is closed. An earlier request is reviewed when received; the 12-month schedule is not a mandatory waiting period.
Relevant information may need to be retained for a legal requirement, a dispute, security or fraud prevention. If an exception affects your request, we will explain the categories retained, the reason and the applicable period or criteria. Such records are retained only for as long as that reason requires. This page does not promise that all provider backups or legally required transaction records disappear immediately.
Google Play controls its own transaction records and may retain them under its own policies and legal obligations. A request to RotaRush Studio does not delete your Google Account or Google Play purchase history.
Subscriptions and future use
Deleting data does not cancel a Google Play subscription. Manage or cancel subscriptions separately in Google Play. Opening RotaRush again can create a new anonymous RevenueCat profile while the purchase service is configured.